Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Zendesk debuted Answer Bot, a conversational addition to the company’s ...

SAN FRANCISCO--(BUSINESS WIRE)--Today Oomnitza announced Oomnitza Bot, a new IT asset management chat bot that works within Slack and integrates with Zendesk, a customer service and engagement ...

Zendesk is expanding its generative AI offerings for the contact center. The customer experience vendor on Wednesday released generative AI-supported bots to automatically answer customers' questions.

PALO ALTO, Calif., Feb. 21, 2019 /PRNewswire/ -- Alterra.ai, a Deep Learning startup that builds virtual assistants for intelligent customer engagement and support, announced that Alterra Answer Bot ...

The Discord gaming community boasts 150 million members and 46 million active monthly users, who spend their days chatting about games, finding people to play with and looking for advice on how to ...

Zendesk Message works with Facebook's Messenger platform allowing companies to combine automated responses and human conversations. Many common online enquiries can be handled efficiently by bots, but ...

Zendesk plans to acquire Ultimate, a Finnish generative AI startup that provides AI chatbot development tools as well as automation and analytics features to integrate bots with CRM, order management ...

Chat bots have ballooned in popularity in recent months, and now we’re seeing some interesting examples of how that technology, where computers interact and respond to human requests, is being used to ...