As chatbots and AI agents are coming with faces and cutesy mascots, an AI expert delved into how this impacts our level of ...

A majority of Gen Z workers are turning to AI chatbots during the workday for personal reasons, including mental health support, with 40% saying they talk to AI for at least an hour every day, ...

New UC Berkeley Haas research testing 11 leading large language models—including models from OpenAI, Google, Anthropic, and ...

Chatbots are offering a "pretend empathy" that loosens people's grasp of reality, according to US researchers, citing ...

The video "Been Rude to a Chatbot?🤖" released by IBM Technology focuses on the peculiar behavioral patterns humans exhibit ...

Last week, Australian Federal Police Commissioner Krissy Barrett warned artificial intelligence (AI) chatbots are not a ...

In an era where patients and clinicians increasingly turn to artificial intelligence for medical advice, a critical question ...

Chatbots used in mental health screenings aim to reduce the stigma associated with seeking help and to expand access to needed services. Because they cannot cast personal judgment, chatbots are ...

When humans write sentences or solve math problems, they are thinking symbolically—each number, variable or word is expressed ...

As artificial intelligence gets more sophisticated, companies are beginning to integrate the technology into contact centers in the form of AI chatbots. AI has evolved to the point where it can handle ...

Customers of some of Britain's best-known brands face being blocked from speaking to human staff by AI chatbots, an investigation has found. The Telegraph carried out a test of the "artificially ...

The digital-first world of today has altered customer expectations at an unprecedented rate. Customers are looking for immediate replies, individualized answers, and support that is always ...