As artificial intelligence gets more sophisticated, companies are beginning to integrate the technology into contact centers in the form of AI chatbots. AI has evolved to the point where it can handle ...

When humans write sentences or solve math problems, they are thinking symbolically—each number, variable or word is expressed by a symbol. While AI chatbots do not "think" that way, if prompted, they ...

"Companies have hid behind technology to ignore customer complaints, stymie refunds, and avoid fixing building errors." ...

Customers of some of Britain's best-known brands face being blocked from speaking to human staff by AI chatbots, an investigation has found. The Telegraph carried out a test of the "artificially ...

The midterm elections are upon us, but before you use an AI tool to help you decide on your votes, you need to know these ...

The digital-first world of today has altered customer expectations at an unprecedented rate. Customers are looking for immediate replies, individualized answers, and support that is always ...

Recent research into artificial intelligence’s emotional capabilities indicates that AI chatbots – long dismissed as rule-based and mechanical – may be better at recognizing empathetic patterns in ...

AI chatbots have been linked to serious mental health harms in heavy users, but there have been few standards for measuring whether they safeguard human well-being or just maximize for engagement. A ...

Ben-Gurion University-led study of 22 participants shows AI chatbots winning trust at more than twice the rate of trained human scammers AI chatbots convinced 46% of participants to download apps; ...

Chatbots used in mental health screenings aim to reduce the stigma associated with seeking help and to expand access to needed services. Because they cannot cast personal judgment, chatbots are ...

As banks deploy more AI chatbots, some customers struggle to get help. Have you experienced helpful bots or frustrating loops?

When it comes to inquiring about – ahem – certain products, shoppers prefer the inhuman touch. That is what we found in a study of consumer habits when it comes to products that traditionally have ...