After an unhelpful AI chatbot led to her deleting her Walmart account, our writer asked experts what options customers have to fight back.

Organizations strive to keep customer service a top priority. In the best scenario, impeccable customer service can significantly improve an organization's growth and revenue potential. Unfortunately, ...

Over the past few years, Marsha Sakamaki has reached her limit with customer service. Between her bank, pharmacy and insurance company, she is tired of the endless hold times, the constant transfers ...

Ever been stuck talking to an AI customer service rep? New York City wants to do something about it. The Department of ...

The United States is in a data quality crisis. This impacts everything, from productivity to AI. Here I’ll focus on the impact of bad data on customer service, which is also in crisis. I recently got ...

Customer service in travel is at an all-time low. The Department of Transportation received a record number of complaints last year. You can manage bad service by questioning your loyalties, ...

The focus of the piece was some research conducted by Pega, which found that of the 7,000 consumers they surveyed from around the world, over a quarter (27%) reported that their day had been ruined by ...

Retailers have spent years investing in automation — streamlining service, personalizing outreach, and accelerating the path to purchase. Those efforts have made shopping more efficient, often more ...

Customer service is the direct, one-on-one interaction between a consumer making a purchase and a representative of the ...

Nearly two-thirds of consumers report having had negative experiences when buying from brands and poor customer service is the top reason. Those are findings from an Adobe Express study that polled ...

Customer service is an essential part of any shopping experience, and unfortunately, these grocery store chains often miss the mark in that category.

SIPPY DOWNS, Australia, April 30, 2026 /PRNewswire/ -- With the time it takes from query to resolution, new research commissioned by Australian insurance company Youi [1] has uncovered that human ...