Customer satisfaction is crucial for the success and growth of any business. Organizations prioritizing customer satisfaction strategies are more likely to achieve higher customer retention rates, ...

Seeking to enhance your customer support experience? Mobile apps for help desks empower support teams with the capability to handle tickets and address problems on the go. Explore our top mobile ...

The help desk lies at the heart of any organization's IT support effort. One of the biggest challenges for any IT organization is managing -- and paying for -- both hardware and software IT support.

Documentation and knowledge resources save organizations money, enhance customer satisfaction, and increase product adoption and loyalty. With proper documentation, help desks can offer timely and ...

LiveTime's native iPhone client now available for LiveTime Service Manager and Novell Service Desk 6.2 or later. Supports remote, mobile acccess to Cloud (SaaS) and on-premise ITSM Service Desk and ...

Salesforce spent approximately $50 million in cash, net of cash acquired, to buy Assistly, Salesforce said Wednesday. Assistly provides cloud-based "instant customer service help desk applications" ...

At a time when IT is supposed to be getting simpler, less complex and easier to manage, more people are calling help desks for assistance than ever before, according to a new study. That’s one of the ...