Help desk operations are no small matter at JPMorgan Chase, which runs seven sites that handle some 3 million IT service calls per year. Following its 2004 merger with Bank One and the end of its $5 ...
Los Angeles, CA, October 22, 2007 --(PR.com)-- The Art of Service, the leading provider of IT Management Education solutions today released the updated version of the Help Desk Toolkit. The Help Desk ...
Atlanta, GA, June 30, 2010 --(PR.com)-- Software developer NetSupport are pleased to announce the immediate availability of NetSupport ServiceDesk version 3. As well ...
The help desk lies at the heart of any organization's IT support effort. One of the biggest challenges for any IT organization is managing -- and paying for -- both hardware and software IT support.
At its foundation, ITIL is a library of six core books: Official Introduction, Service Strategy, Service Design, Service Operation, Service Transition and Continual Service Improvement. But how should ...
LiveTime Software and Help Desk Software announced today that they’ve released version 2.0 of their virtual appliance, which consists of Java technology based JeOS (Just Enough Operating System) and ...
LiveTime customers can now enjoy the cost and performance benefits of MySQL with free migration from SQL Server or Oracle. http://www.livetime.com/livetime-licenses ...
CA Technologies announced that its CA Service Desk Manager r12.9 has achieved the highest level of certification for PinkVERIFY 2011 from Pink Elephant, an Information Technology Infrastructure ...
Software developer NetSupport are pleased to announce the immediate availability of NetSupport ServiceDesk version 3. Online, June 28, 2010 (Newswire.com) - Atlanta ...
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