On October 27, on the eve of the BAIC FOTON Africa Partners Conference, the inauguration and first training session of the ...

Ibi Semper Training pairs shelter dogs with veterans and first responders in an eight-month service dog program to prevent PTSD relapses.

What exactly is customer service-specific empathy? And how do you go about training employees in it (if, in fact it can be trained for) and deploying its power at your company? Let me back up. If you ...

Excellent customer service is the backbone of any successful business and can help keep you top of mind for those looking for your products or services again. While providing good customer service ...

Whenever customer service employees or others in customer-facing positions are working with the public, they’re onstage. This is true whether the interaction is in real time (phone call, Zoom session, ...