The amended Rule now more broadly prohibits misrepresentation of goods and services during B2B telemarketing calls. The FTC has also amended the Rule to require enhanced recordkeeping practices for ...

In an odd approach to trying to improve customer tech support, HP allegedly implemented mandatory, 15-minute wait times for people calling the vendor for help with their computers and printers in ...

The FTC is amending its Telemarketing Sales Rule (TSR) to better protect consumers from tech support scams. The new rules cover not just incoming telemarketing calls but also outgoing calls from ...

Now, consumers will be protected even if they initiate a call to a tech support scammer. Now, consumers will be protected even if they initiate a call to a tech support scammer. The Federal Trade ...

Scammers—some working out of fraudulent call center across the globe—pose as representatives from legitimate companies, such as financial institutions, utility companies, or cryptocurrency exchanges.