The importance of value chain analysis (VCA) is more than just driving revenue because it not only boosts profits, but it also improves customer relationships and helps the enterprise gain a ...

In our previous article, the first of four, we presented an overview of a new model of Customer Relationship Management, dubbed the CRM Value Chain (CRM VC). The CRM VC, shown in figure 1, aims to ...

Supply chain reorchestration is a hot topic. Countries large and small have prioritized various supply chain resilience efforts to help protect critical supply lines and products like reshoring and ...

Despite more than 20 years of experience in sustainability and operations, Brittany LaValley, the vice president of materials advancement at The Recycling Partnership (TRP), says her journey to the ...

In the post-pandemic era, there is a unique alignment between how payment service providers, financial institutions and market infrastructures are upgrading their payment systems to meet the needs of ...

As mentioned in previous columns, I believe the surge in artificial intelligence is unstoppable. Whereas we’ve seen many applications—for example, research assistance and the discovery of trends—most ...

Industrial activities are one of the main causes of the depletion of natural resources. Earth Overshoot Day marks the day when the planet consumes more natural resources than the biosphere can ...

Geopolitical tensions like the war in Ukraine and the Red Sea conflict are disrupting the flow of raw materials essential to everyday goods. The ripple effects of climate change, such as low water ...

In a wide range of jurisdictions stretching from California and the European Union to Brazil, regulators are moving toward requiring companies to disclose the full scope of their GHG footprint, ...

If reaching net zero was easy, we would have done it already. The reality is that removing the global economy’s reliance on carbon is incredibly complex, and there’s no single “magic fix” that will ...

A Value Chain is a set of activities that a company performs in order to deliver its product or service for the market. The concept was introduced by Michael Porter in his 1985 best-seller, ...