Common challenges in call centers and general improvement measuresWe want to improve the quality of our call center ...

Saying "included therein" to every customer is like a legally binding ritual.Working in a call center already requires a special kind of patience, but this situation took it to another level. The job ...

Nearly 30 years after Princess Diana’s tragic death, Prince Harry admitted that rushing to get off the phone during his and Prince William’s final phone call with her, remains his biggest regret.

The conversation data for a successful business has quietly become one of the more useful pieces of AI applied to everyday ...

Even though we have talk scripts in place, the quality of service varies from operator to operator.To solve this problem, we ...

Picture a supervisor with a headset on and a coffee going cold, scrubbing through a recording from three weeks ago at double speed. By the time the scorecard is ...

Luca Guadagnino’s OpenAI biopic starring Andrew Garfield premiered at NYFF, while Aaron Sorkin’s Facebook docudrama releases on Friday.

What should we make of Tyson Bagent earning another start? The Tribune’s Chicago Bears reporters tackle that and more.

Stay ahead with insights from the leader in trusted AI communications. Subscribe for the latest blogs, updates, and exclusive content. Artificial intelligence (AI) already plays a behind-the-scenes ...

Dutch police have moved against a large investment-fraud operation that allegedly used a network of call centers to reach victims at scale. The case shows how organized fraud can borrow the speed, ...

It tends to start with a violent assault. Then video documentation of the incident quickly circulates online, priming people to see not just an individual crime but a broader story about perceived ...

This integration lets your sellers make and receive Twilio Flex calls from Dynamics 365 and get real-time transcriptions during the call and AI-generated call insights after the call. Important This ...