WASHINGTON—The FCC has launched a formal proceeding to review the quality of support that cable, broadband, satellite TV, and voice service providers give their customers. The notice of inquiry (NOI) ...

In an odd approach to trying to improve customer tech support, HP allegedly implemented mandatory, 15-minute wait times for people calling the vendor for help with their computers and printers in ...

Verizon’s cryptic Project 624 flew under the radar until this week, when the carrier announced a new customer service program built on Google Gemini AI technology that’s intended to resolve issues on ...

Having the correct call center systems in place is a critical first step in ensuring that an organization provides an outstanding customer experience. There is a lot call center technology can do to ...

AI is deeply embedded in customer service departments. But while many businesses may see this technology as a cost-saving measure, it doesn't always elicit satisfied customers and may not be as ...

IRVINE, Calif.--(BUSINESS WIRE)--For more than two decades, CallTek, an international white-label support company for technology operators and service providers, has transformed Call Center support ...